Several months ago I switched hosting from Performive to Netdynamics24 because I was unsatisfied with the speed of my server and how much I was paying for it. Netdynamics24 gave me a much faster server at a somewhat lower price, but their technical support leaves a lot to be desired (to put it mildly). Several days ago my blogs were hacked and they just told that they don’t offer support for hacked sites and that I should find a company that specializes in malware removal.
I know that many adult webmasters switched to Mojohost in the past year or so, trying to leave Performive. And according to the postings here on this forum, most of these webmasters seem to be satisfied with Mojo, so I wanted to inquire about my blogs and if they can host them and at what price.
I first sent an email to natalie (at) mojohost.com (because she said in another thread that she can be contacted for these pre-sales inquiries), and immediately got an automatic reply that she’s on extended leave, and that I should send email to sales (at) mojohost.com. I did that, I forwarded the same email to that address, but they haven’t replied yet, which I find really strange.
It’s not possible to get in touch with their sales support using the chat bot on their site, either. It’s just an AI chat bot and never connects me with their sales staff although I leave my email address and it says they will contact me. It just never happens.
So it seems Mojo is not terribly interested in having me as their customer? Or perhaps there is some other issue at work here?
Does somebody know of a working email address or ticket system where I could finally contact a real person regarding a pre-sales inquiry?