Re: Talk me out of using Zombaio
Zombaio lost their merchant account last year. Scan the big forums to see what happened during that June period, rebills were missed for up to 2 months, payments were missed, scrub rates were up huge, it was a bloody disaster.
Here’s some of the emails that Zombaio sent out acknowledging some of their problems:
Monday, 6 June 2011 1:27 PM
We have a huge system that needs an upgrade in the backend. This is to inform you, that we are switching acquiring platform the coming week. Since there are many parts that needs to be verified pre-production, we are doing the switch part by part which is time consuming but reliable. We will begin the work 2011-06-07 and expect to be done 2011-06-15.
We are of course doing our best to keep al services up and running without disturbance, but from time to time we know that parts of the system will be affected.
Affected services may be, but are not limited to:
- Visa Authorizations
- MC Authorizations
- Maestro Authorizations
- Visa 3-D Secure Authorizations
- MasterCard 3-D Secure Authorizations
- ZOA (refunds)
- Rebilling (possible time-shift but no downtime)
Wednesday, 15 June 2011 7:39 AM
We currently have some issues with the scrubbing system which is not reacting as expected with the new acquiring platform. Therefore we need to close down the authorization system while we replace some code
Monday, 27 June 2011 12:14 PM
We have during our acquiring platform switch been running into issues where transactions were scrubbed (via the anti-fraud system) to a level that we could not accept. This also effected the rebills which resulted in a huge denial in the renewal authorization. Due to this, the management ordered to stop recurring transactions and re-run them when the scrubbing parameters were fixed.
Although I never used them for initial sales processing, I had rebills from a purchased site and I ended up losing ~40% of those rebills forever! IMHO, Zombaio are NOT to be trusted at this point. I say that based on years of experience with other fine processors like ibill, psw billing, probilling, acpay, egspay, ibill, globill, globosale (I am sure others can add more).
Best be safe when choosing a billing partner, I would recommend ccbill & epoch.