Nats users I have a question

Do you have issues with members not being deactivated when they should be. This has been a constant issue and I am curious if others have the same issue. So basically a member cancels but their login isn’t changed to inactive in Nats so then they continue to get access. It is a on and off issue but annoying.

Yes, I’ve had it happen due to polling errors on occasion. It can be due to the polling of NATS or the post by the billers, but if you are seeing that happen often, you might want to open a ticket with TMM