Thatâs a longer conversation, Mark - and not an overnight fix. After the big credit card hacking last month, I am a bit torn on this myself - I get the frustration with the timeouts - but that timeout is also there since there is consumer data accessible within our system.
So, protecting the stability of CCBill from the consumer standpoint isnât necessarily a bad thing.
Regardless, I have brought it up to our PCI team to address the timeout - I have to think that if the admin was faster, this may not be as big a deal?
[QUOTE=ccjax;115365]Thatâs a longer conversation, Mark - and not an overnight fix. After the big credit card hacking last month, I am a bit torn on this myself - I get the frustration with the timeouts - but that timeout is also there since there is consumer data accessible within our system.
So, protecting the stability of CCBill from the consumer standpoint isnât necessarily a bad thing.
Regardless, I have brought it up to our PCI team to address the timeout - I have to think that if the admin was faster, this may not be as big a deal?[/QUOTE]
It wouldnât be such a big deal with the system was faster. I tried your mobile version which is really fast but I canât lookup any customers there. It would be great to have a separate system to lookup customers. I think that is my biggest complaint. A very small and easy change would be to add usernames to the emails you send out where users arenât able to login. It just gives subscription id in the email which once again we have to go lookup the customer in your system.
I just wanted to say how much I appreciate CCBill participating on this forum and answering the questions and comments. Like others I am not a big fan of the interface but its nice to know you guys are at least listening. As one of the biggest players in the biz it would be easy to just ignore the complaints⌠I mean, what are we gonna do? Its not like everyone will switch to Epoch or Zombaio. So Iâll be patient and look forward to your improvements. But as I understand it youâre only making changes to the backend that will help stats load faster, correct? Iâm all for that but I would also appreciate an updated, more modern looking interface. That blue color scheme GUI seems really outdated to me.
[QUOTE=IntenseMark;115444]It wouldnât be such a big deal with the system was faster. I tried your mobile version which is really fast but I canât lookup any customers there. It would be great to have a separate system to lookup customers. I think that is my biggest complaint. A very small and easy change would be to add usernames to the emails you send out where users arenât able to login. It just gives subscription id in the email which once again we have to go lookup the customer in your system.
Thanks,
Mark[/QUOTE]
Iâll see what I can do on that request, Mark. Seems like a simple solution.
Although, just a band-aid.
Iâm not going through five pages of post, so maybe this is already covered (sorry if it was). Could you find another captcha program to use when signing up to promote a new CCBill site. I often have to refresh four or five times before I can read most of the letters. Perhaps you could just do something like: what is 8+1, enter in the box below, if you really have to use anything. Most captchaâs suck big hairy balls.
i agree with adding username to the ccbill customer support emails - it takes so long for us to log in, look up the subscription number - when if we had the username, can just go to our own database to resolve - i have mentioned this to support team in the past many times⌠no action yet though
todayâs bug - the home page financials for merchants are being reported wrong - missing some recurring and rebills in summary - but see in details when click through
[QUOTE=spankmo;115592]i agree with adding username to the ccbill customer support emails - it takes so long for us to log in, look up the subscription number - when if we had the username, can just go to our own database to resolve - i have mentioned this to support team in the past many times⌠no action yet though
todayâs bug - the home page financials for merchants are being reported wrong - missing some recurring and rebills in summary - but see in details when click through[/QUOTE]
UPDATE:
Usernames in Emails: Support will start adding usernames to the support emails. Manually for now, until we get the templates updated. Should help.
Quick Stats: Yep - Quick Stats is reflecting incorrect info (they were aware this morning and are working to fix it)
Until it is fixed - the Transactions Report is showing correct stats. Go to Reports>Credit/Check Transactions
Okay - I guess as moderator, you can hijack the thread about the CCBill AdminâŚ
I canât comment on the big hairy balls, but I will absolutely pass along the info on the CAPTCHA widget - they added that same widget to the Consumer Support page, and I agree - it is blurry.
Gary, if youâre still checking in here I have a suggestion for you. I just did a post about checking referral IDâs in the source code of CCBill join pages and it reminded me what a pain it is to search for this info through the massive code. If at all possible it would be excellent if you could start putting this code near the top of the page, maybe even in a format like this:
< ! CHECK HERE TO SEE IF YOUR CCBILL REFERRAL ID IS CORRECT ! >
<input type=hidden name=ccbill_referer value=âXXXXXXXâ>
[QUOTE=msm;116261]Gary, if youâre still checking in here I have a suggestion for you. I just did a post about checking referral IDâs in the source code of CCBill join pages and it reminded me what a pain it is to search for this info through the massive code. If at all possible it would be excellent if you could start putting this code near the top of the page, maybe even in a format like this:
< ! CHECK HERE TO SEE IF YOUR CCBILL REFERRAL ID IS CORRECT ! >
<input type=hidden name=ccbill_referer value=âXXXXXXXâ>[/QUOTE]
So that I understand - you want the payment form/join page to note your referral ID visibly on the page used by the consumer to join?
Clarify for me and I will check with support on whether there is a faster way to check on your ID.
Hello, Im sandro from Kristen Bjorn Productions, in our case yes, sometimes is slow but they have a very very good support service. we are using CCBill also in our affiiateâs program at http://cash.kristenbjorn.com
Gary, I may not have explained what I suggested very well. I am an affiliate and occassionally I like to check my CCBill sponsor URLâs to make sure my affiliate code is showing up via the cookie. To do this I click on my affiliate URL for a site and then go to the join page and âview sourceâ in my browser, then scroll down through endless lines of code to find the âccbill_referer valueâ. Or I can copy the code and bring it into Notepad and do a search for the code there. My suggestion is to move that one line of code higher up the page near the top so that its much easier to find. Hope this explains it better. Of course, maybe Iâm the only one who would find this useful.
Of course, maybe Iâm the only one who would find this useful.
You are not. Iâd actually prefer if they handled it like Nats and most affiliate software, where you can see the referrer in the URL straight away. Iâm sure a lot of affiliates would appreciate that.
seems the recent changes in ccbill reporting have not been taken into consideration at stats remote yet - having to check all accounts manually these past few days - stats remote just not picking up the dataâŚ
