Re: Same Old E-Commerce? Not Even Close.
[QUOTE=Andrei - Staxus;158289]I don’t think payment processing is about rates, although speaking of them - yours (and adult processing in general) are very high.
Compared to the likes of the “mainstream” industry (e.g. Shopify - 3%, Atos - 3% and so on) and the direct merchant account fees of 1.5 to 5% your typical 12 - 15% processing fees are quite humongous. This I believe comes from the fact that for years all adult companies were kind of forced into using you or Epoch or other well established processors that were specifically created for this industry.
However, ever since the recession, more and more “mainstream” processors and banks started to accept high-risk (PayPal included) at much better rates which, in my opinion, will either force you into lowering your rates + offering more payment methods or you, as many many others in this industry, will become obsolete and go bust.
Yes, times are changing.
It’s 2015 and your software looks like 1998. It’s 2015 and your support team tells me “it’s ok for a biller page to load in 10 seconds”. It’s 2015 and you are not even close to offering PayPal as a payment processing option, even when your main competitor already has it for close to 2 years.
You launch your FlexForms platform yet fail to integrate it fast enough with the biggest / most-used tool for adult affiliate management - NATS.
The most important question you ask is this: “Are merchants finding increased value in third-party payment processing providers?” and the answer is yes, the more I ask around (and almost all top-websites) no longer use CC Bill / Epoch as their main payment processor, more like a 2nd / 3rd cascade backup that is only left there to process the humongous amounts of rebills it accumulated over time. Most people nowadays use direct merchant accounts for joins or process with “mainstream” banks and companies that provide faster and better support, more payment options (PP included) and much, much better rates.
You sponsor this forum but you don’t ever answer to questions from merchants / affiliates therefore trust in your company is lower and lower and you never have a “voice” for the ones that use your solutions.
Even this thread… it’s been here for 4 days and nobody bothered to answer your questions - mainly because it looks more like a robotic-advertisement type of post rather than something a human might ask. It looks more like “Oh we have the power to post a sticky thread on Gaydemon so we’ll do just that and pretend we actually care if somebody reads or answers”.
I am only posting here for other forum members actually as I know there is very little chance of someone from CC Bill actually reading this or it will never make it up the food chain to someone that actually has the power to change things. It’s probably going to end up as a small note on another boring meeting or an email sent to “[email protected]” or “[email protected]” that will be read, closed and deleted minutes after.[/QUOTE]
[SIZE=4]What he said! [/SIZE]