CCBill Phone Billing SUX... venting

[MWCren]

I switched to GXBill early last year, but am being haunted by the lame phone billing system of CCBill.. even to this very day.

My problem with them is the inability to track anything. GXBill is not any better at that, but payouts are regular and they actually try to collect the money. CCBill doesn't seem to give a shit, taking 6 or 8 months to reconcile transactions.

The big problem I'm having now is that after a year or more, they are charging back the full price of a phone transaction. Apparently they collected something, and in between the months that it takes them to realize they collected it, the customer disputed the charge or something, and it was credited back. Months later CCBill finally gets around to reconciling the previously paid transaction, and deducts it as a chargeback.. fine, whatever.

But instead of deducting the amount I would have been paid, whenever it was that they paid me for the transaction, they deduct the full price of the transaction. How lame is that? You know they didn't waive their 20-25% fee when they paid me, but they damned sure are trying to charge me the full 34.95 as a chargeback.

This has been going on since last fall.. ancient transactions being charged back, and CCBill deducting the full transaction amount, instead of the net that I would have been paid for.

If you see CCBill Phone Billing Chargebacks.. check them out. I realize that its a mess, I don't use them anymore, but they're still haunting me from beyond the grave!!!!!!

Ok, vent over. I really love CCBill, they just have some stupid shit they do sometimes.

[HunkMoneyLuke]

their phone billing never really worked that great, and yes I have had credits issued after 6 or 8 months as well. I agree, GXBill is way better, we use them now and Sam is a very helpful guy when it comes to anything. Fortunately, they integrate very nicely into NATS so at least I get to see some better stats.

[CCBill Paul]

Nice board here! Thanks Basschick for showing me the way.

The telcom billing chargebacks are not chargebacks in the normal sense that they are deducted from the funds that you have already been paid for. For example: a customer pays in March for a subscription, we post the transaction right away in the reports. In May it is time for that customer to pay their phone bill but for whatever reason they do not. In July, we reconcile the telcom payments into your account so that we can payout on them. This customer that did not pay their phone bill will now show up as a chargeback. So basically you were never paid on the transaction so we really don't have anything to take back from you. (If you believe you were already paid for the transaction(s) please hit me up right away.)

Of course this is just a hypothetical situation and I can certainly understand the frustration with waiting 6 months to be paid. You have to remember we pay you as soon as we get paid.

MWCren, I am pretty sure you discussed this with one of our techs yesterday as I remember talking to him about it but if you would like to hit me up I would be more than happy to check out the situation for you.

I c q 248615940
Paulk @ ccbill.com

[MWCren]

Well, Paul, the problem with that entire scenario is that there is no way of actually knowing when a particular transaction was paid without going through each of the reconcile dates, looking one by one at the subscription numbers, hoping that I don't die of old age before I find the specific transaction in question. Since it can take 6 or 8 months for your phone billing third party to collect or reconcile transactions, I would have to search each and every reconcile date for the past year. Honestly, I'd rather bitch about it than spend 2 weeks of searching to recover the $14.

There are 2 transactions in question at this point, both more than 1 year old. If I hadn't been paid for them, then why would you deduct $34.95 from my settlement funds? My biggest issue is that, assuming they were originally paid last summer sometime, you are deducting the full amount of the transaction, not the net that I was paid. The transaction was 34.95, less 10% holdback and 20% ccbill fee, the net would be $24.46. Assuming that the holdback was already returned, which again, I have no way of knowing, the maximum I should be charged back is $27.96

I talked to Nathan, and have replied to his summary of the payment dates, etc. I'm just annoyed that after all this time I'm getting dinged for your fees twice on the same transaction: once when it was paid, and again when it was charged back. Since the entire phone billing reconcile process is months and months behind, it is nearly impossible for the account holder to have a clue what you guys are doing. I've heard the "third party" excuse for years, someone needs to kick them in the butt or find a new third party.